Technology is inevitable in our everyday lives. It uses to exchange information as well as make tasks easier and the solving of many problems of the people. So that is why technology is more and more developing and the people are increasingly adapting to technology and using technology more and more. And online shopping is no exception, it is not only gradually becoming more popular but also they require very high and especially solve problems related to your product on time will lead to satisfied customers. For this article, I’d like to recommend 15 best free and premium WordPress plugins to create and run a help desk.
The first part of the article included 5 free WordPress help desk ticket plugins and in case you have a limited budget and do not allow you to buy one of these premium WordPress help desk plugins. These are the best options for you to download.
1 – SupportCandy
SupportCandy has been added by WordPress as a complete help ticket system. This plugin is easy to configure and easy to use is our top priority and it is completely free.
2 – JS Help desk
JS Help Desk is professional, simple and easy to use. In addition, it comes with a lot more features than most expensive (and complex) support ticket systems on the market, and of course it’s completely free for users.
3 – Advanced ticket system
Advanced ticket system has added the features of a complete support ticket system for WordPress. This allows users to submit tickets to report problems or get support on whatever they want directly through the admin, and unregistered users can submit tickets via the shared guest user feature
4 – ELEX
ELEX WordPress HelpDesk & Customer Ticketing System Plugin (WSDesk | Free version) is a simple and user-friendly WordPress support ticket system plugin that it helps you in managing your customer queries as and contemporaneous it’s the tool to online- support wonderful with many function like ticket creation & management, email piping, unlimited agents, unlimited tickets, customizable email reply, complete ticket history, file attachment to tickets …much more!
5 – KB Support
KB Support is the final free WordPress helpdesk plugin for providing support and help-desk services to your customers.
After activating, KB Support will provide the solution for your agents and at the same time, It helps the customer to find solutions to their issues during the ticket submission process, reducing the overall number of support queries received by your help desk.
6 – WhizzChat
WhizzChat has received a five-star rating and is one of the newest WordPress technical support plugins. It helps WordPress that is packed with nice features and compatible with any post type.
7 – Live Chat
Live chat is one of the best WordPress support plugins on CodeCanyon. It helps the WordPress technical for working in an iframe and is completely super lightweight. In addition, the bestseller chat widget is now working with HTML, PHP, and WordPress.
8 – Knowledge Base
The Knowledge Base WordPress plugin helps you send the information to a customer in minutes before you answer and It also set up the system with helpful articles and answer frequently asked questions. service documentation, internal company documentation, wikis, and much more. It’s realy the best support ticket systems for WordPress that you should have in your website.
9 – TotalDesk
TotalDesk is a great WordPress support ticket plugin. This is a comprehensive ticketing system with an all-in-one of WordPress. Including a ticket- & notification system, LiveChat, knowledge base, report, and integration module, and especially it contains all support features, that you need. Don’t miss them for your website.
10 – MinervaKB
The MinervaKB is The WordPress theme ticketing system. It’s easy to customize and comes with unlimited design options. You can limit content and show teasers as well as integrate top plugins like WPML, Elementor, and Visual Composer.
11 – FAST
FAST is one of the best ticketing systems for WordPress.It helps your customers to use easy. At the same time, It always updates you and your team up-to-the-minute updates using email and slack notifications as well.
12 – Atlas
The Atlas is a modern look and design with two beautiful themes and it’s a version of mobile-ready themes as well as a complete match for your brand. With this Plugin, It will help you to supply an online library of information about a product, service, department, or topic, helping you to reduce your support volume and increase customer satisfaction
13 – Support Board
Support Board is the best tool to use automate your customers’ communication. It was used by artificial intelligence-driven bots to save time. At the same time, It also was used popularly for channels like facebook messenger, WhatsApp, Instagram, and Telegram, but there are more.
14 – KnowledgeBase
Knowledgebase X is a wonderful plugin with FAQ, glossary, and AI-powered chatbot help-desk features all of them are all in one. It does not only help you to save time but also always automatically sets up the regular questions that customers usually ask. Moreover, The chatbot is also integrated with Google’s Dialogflow AI and NLP engine. This is the best version that you must have on your website.
15 – Pinky Chat
Pinky Chat is a live chat application and help-desk software for your websites. It helps you to connect with clients quickly and handle any service that they want. Additionally, you can track analytics for your website and help you know how is your audience and how to make the effect marketing.
Thanks for reading!